SMART. FRESH. DIRECT.
Because fresh-cut flowers are highly perishable, claims must be documented promptly and completely so they can be evaluated fairly.
| 01 TIME TO FILE A CLAIM Visible quality, quantity, packing, or condition issues should be reported in writing within 24 hours after receipt. Issues not reasonably discoverable at receipt should be reported immediately after discovery. | 02 INFORMATION REQUIRED Invoice • AWB/shipment reference • receipt date and time • product/variety • quantity affected • brief description of the issue. |
| 03 REQUIRED EVIDENCE Clear photos of the full box and labels, affected product (close-up and wider view), box contents, and any relevant temperature, damage, or handling evidence. Preserve product and packaging when inspection is requested. | 04 HOW WE EVALUATE We review condition and quantity affected, evidence, time since delivery, shipment information and, when relevant, temperature, handling, farm/supplier, carrier, or freight-forwarder records. |
| 05 POSSIBLE RESOLUTIONS Based on our review: partial credit, credit for verified affected merchandise, replacement when feasible, or claim denial. | 06 CLAIMS THAT MAY BE DENIED Improper post-delivery handling or storage • inadequate hydration • improper temperature • late notice • insufficient evidence • unauthorized disposal after an inspection request • normal biological variation. |
TO SUBMIT A CLAIM
info@logicfreshdirect.com | +1 (786) 809-7848 | www.logicfreshdirect.com
| Submission of a claim does not constitute an admission of liability. All claims are subject to review and Logic Fresh Direct Inc.’s applicable Terms & Conditions of Sale. No credit or replacement is approved until confirmed in writing by Logic Fresh Direct Inc. |